Support

Last updated: October 9, 2026

Answers to the most common questions about WhisperTeller. If you can't find what you need, write to us at contact@whisperteller.com.

I bought an adventure, but it is still locked

On the bookshelf, open Settings (the icon in the top left corner) and tap Restore purchases. The same button is in the menu of every paid adventure. Make sure you are signed in to the store with the same Google account or Apple ID you used to buy it.

I have a new phone. Do I have to buy my adventures again?

No. Purchases belong to your Google Play or App Store account. On the new phone, tap Restore purchases and your adventures unlock at no extra cost.

Will my progress move to my new phone?

No. Your saves are stored only on your device, with no account and no cloud. Uninstalling the app or clearing its data deletes them. Your purchases stay, because the store keeps them.

Can I play offline?

Yes. Once an adventure is downloaded, you can play it offline. You only need a connection to buy or restore purchases, and to download a paid adventure for the first time on Android.

How do I change the language or turn the sound off?

Switch between English and Polish in Settings on the bookshelf. That is also where you turn off Music and ambience and Sound effects. You can mute the game while playing too: the menu icon in the top left corner opens a pause screen with the same switches.

How do I get a refund?

Payments are handled by the stores, so refund requests go to them directly:

I found a bug or a typo

Write to contact@whisperteller.com. It helps most if you tell us the adventure, where you were in the story (the scene or a few words of the text), your phone model and, if you can, attach a screenshot.

Personal data

The game has no accounts and collects no personal data. See our privacy policy for details.